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WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES?
Contact us at moderniciousteam@gmail.com for any questions, order inquiries or issues. We will always respond within 24 hours at the latest.
WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our warehouses across the globe. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped. Please note that we don't ship on weekends.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 1-3 business days to process and ship your order. After that, delivery time typically takes anywhere between 9-25 business days for delivery. It may take longer if you live in a country where tracked shipping is not available. Please note that due to the current situation in the world, your order may take longer than expected for delivery because of potential custom controls/covid-19 processing delays. By purchasing on our website you agree to these delivery terms.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-included in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order depending on where in the world you live. Typically, USA orders to not require any extra fees to be paid, but countries other than that such as in the EU may be subject to it in rare cases.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WHERE ARE MY ITEMS COMING FROM?
All items ship from our warehouses across the globe.
WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?
All payments and information are secure. We accept Visa, Amex, MasterCard. We accept PayPal as well for your assured security.
WHAT IS YOUR REFUND AND RETURN POLICY?
We value delivering the best service to each individual customer. That is why we offer a 100% customer satisfaction guarantee. However, refunds are not accepted for any sale items or non-physical goods unless the product arrives damaged/defective. Please visit our Refund Policy section for more details.
**If you have any more questions, please contact us at moderniciousteam@gmail.com